Privacy policy

Effective as of December 21, 2024

1. Data Controller

The data controller responsible for the processing of your personal data is:

bien Bon SàRL
Route du Lac 12
1763 Granges-Paccot, Switzerland
Email: bienbonjour@bienbon.ch
Website: https://bienbon.ch

2. Legal Basis

This privacy policy complies with the Swiss Federal Data Protection Act (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR). If GDPR applies, we process personal data based on Articles 6 and 7 of GDPR.

3. Collection and Use of Personal Data

We collect and process personal data only for the following purposes:

  • Providing and improving our services
  • Processing orders and payments
  • Communicating with you about your order
  • Complying with legal obligations

Collected data may include your name, address, email address, phone number, and order details.

4. Data Retention and Deletion

We retain personal data only as long as necessary for the stated purposes or legal obligations. After this period, data will be deleted or anonymized.

5. Data Sharing and International Transfers

We do not sell or share personal data with unauthorized third parties. If we engage third-party service providers, they are required to comply with strict security standards.

Data transfers outside Switzerland comply with:

  • An adequacy decision by the Swiss Data Protection Authority.
  • Standard contractual clauses ensuring data protection.

6. User Rights

Under the FADP, you have the following rights:

  • Right of access: Request a copy of your personal data.
  • Right to rectification: Correct inaccurate information.
  • Right to erasure: Request data deletion if legally permitted.
  • Right to object: Refuse processing for specific purposes.

To exercise your rights, contact: bienbonjour@bienbon.ch

7. Cookies and Analytics

We use cookies to improve user experience. You can modify your browser settings to control cookies.

We use:

  • Google Analytics (anonymized data, opt-out option available).
  • Meta Pixel for advertising conversion tracking.

8. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, loss, or destruction.

9. Updates to this Policy

We reserve the right to update this policy. In case of significant changes, users will be notified.

10. Payment Processors

We work with various payment processors to securely process transactions, including but not limited to:

  • Stripe
  • PayPal
  • Visa/Mastercard
  • Twint
  • Google Pay
  • Apple Pay
  • Shopify Payments
  • Union Pay
  • American Express
  • PostFinance

Payment data is processed directly by these providers and not stored on our servers.

11. E-commerce Platform

Our online store is hosted on Shopify, which processes certain data for order fulfillment and website performance analytics.

12. Contact

For data protection inquiries, contact us at: bienbonjour@bienbon.ch