Trio of dark, white & milk chocolate cookies

Our dishes are carefully packaged to preserve their flavours, textures and nutritional qualities.

🫙 Jars – Tradition and practicality!

• Our dishes are packaged in glass jarsguaranteeing freshness and optimal preservation.
• You receive your order in a isothermal boxdesigned to keep the cold chain to your door.
  

🔪 Vacuum bags – Ideal for certain dishes!

• Some of our dishes are packaged in vacuum bagsa technique that preserves flavors even better and enables optimal reheating.
• If this is the case, it will be indicated on the product sheet.
  

👉 A reminder: as soon as you receive it, put it in the fridge! ❄️

🚚 Throughout Switzerland, from Tuesday to Saturday!

Your meals are delivered quickly and securely via Planzer,
DPD or La Poste (among others), directly to the address of your choice.

📅 When will I receive my order?

You can choose the delivery date at checkout.

• Orders placed Monday to Friday → Delivery J+2 possible.
• Orders placed Saturday to Sunday → Delivery from the following Tuesday.

Selecting a precise time slot is not yet available, but we're working on it! 🫡

💰 What are the delivery fees?

Our fees are progressive and free for orders over CHF 150.- !

Examples :

• CHF 10.50 for orders between CHF 65.- and CHF79.-
• CHF 9.90 for orders between CHF 80.- and CHF105.-

📦 What happens if I’m not home?

No worries! 😊

By default, our carriers leave your package at the safest and most convenient location (lobby, under the mailboxes…).

Your order is well protected with an insulated package that ensures its freshness until your return.

✍️ Can I request a hand delivery?

Yes!

Select the option “Signature upon delivery” at checkout. This option is especially useful if you have mobility or handling issues. Please note, you must be present at the time of delivery (inevitably 😅).

🛡 What should I do in case of delivery delays?

We do our best to ensure your order arrives on time. But if logistical issues occur, don't panic:

• If your delivery is delayed by more than 24h (J+2), we will refund you in full upon request.
• Your order is protected by its insulated packaging and remains fresh even in case of delivery delays.
• If you have a question, write to us at bienbonjour@bienbon.ch and we will find a solution together.

❄️ How long can I keep my meals after delivery?

Our meals can be kept for several months in the refrigerator. You can enjoy them whenever you like, without any rush! 🎉

Of course you can! 🎉 If you prefer pick up your dishes directly from usit's quick and easy:

1️⃣ Select "Pick up on site when validating your basket.
2️⃣ Choose date and time slot that suits you.
3️⃣ Confirm your order and complete payment.

📩 What's next?

You'll receive a confirmation e-mail with all instructions so you can pick up your food with complete peace of mind!

Good news: our jars are tightly closed to guarantee the freshness of your dishes... but not so tight that you have to arm-wrestle with them! Here's a few foolproof techniques to open them without breaking a sweat:

💪 The "brute force" method (for the daring 💥)

If you've got an iron fist (or are looking for an excuse to build up your forearms), grab the jar firmly with one hand, the lid with the other... and turn with determination !

🔪 The "grandma" method (or the art of leverage 🧑‍🍳)

Take a round-tipped knifeslide it into the gap between the lid and the glass and lever gently. A little "pop" and it's open!

🔨 The "shock" method (when diplomacy fails) 😆)

If your work surface (or board) is safe, gently tap the lid on the surface. The air will permeate, a little "pop" will be heard, and your jar opens as if by magic !

📢 Do you have another secret technique?

We love pro tips! Share your best methods with us. 😉