Question 1

How are the dishes packaged?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Our dishes are "},{"type":"text","value":"carefully packaged","bold":true},{"type":"text","value":" to preserve "},{"type":"text","value":"their flavours, textures and nutritional qualities","bold":true},{"type":"text","value":"."}]},{"type":"paragraph","children":[{"type":"text","value":"🫙 "},{"type":"text","value":"Jars","bold":true},{"type":"text","value":" – "},{"type":"text","value":"Tradition and practicality!","bold":true}]},{"listType":"unordered","type":"list","children":[{"type":"list-item","children":[{"type":"text","value":"Our dishes are packaged in "},{"type":"text","value":"glass jars","bold":true},{"type":"text","value":"guaranteeing "},{"type":"text","value":"freshness and optimal preservation","bold":true},{"type":"text","value":"."}]},{"type":"list-item","children":[{"type":"text","value":"You receive your order in a "},{"type":"text","value":"isothermal box","bold":true},{"type":"text","value":"designed to keep the "},{"type":"text","value":"cold chain","bold":true},{"type":"text","value":" to your door.
"}]}]},{"type":"paragraph","children":[{"type":"text","value":"🔪 "},{"type":"text","value":"Vacuum bags","bold":true},{"type":"text","value":" – "},{"type":"text","value":"Ideal for certain dishes!","bold":true}]},{"listType":"unordered","type":"list","children":[{"type":"list-item","children":[{"type":"text","value":"Some of our dishes are packaged in "},{"type":"text","value":"vacuum bags","bold":true},{"type":"text","value":"a technique that preserves flavors even better and enables optimal reheating."}]},{"type":"list-item","children":[{"type":"text","value":"If this is the case, it will be "},{"type":"text","value":"indicated on the product sheet","bold":true},{"type":"text","value":".
"}]}]},{"type":"paragraph","children":[{"type":"text","value":"👉 "},{"type":"text","value":"A reminder: as soon as you receive it, put it in the fridge!","bold":true},{"type":"text","value":" ❄️"}]}]}

Question 2

Where and when do you deliver?

Accepted Answer

{  "type": "root",  "children": [    {      "type": "paragraph",      "children": [        { "type": "text", "value": "🚚 " },        { "type": "text", "value": "Throughout Switzerland, from Tuesday to Saturday!", "bold": true }      ]    },    {      "type": "paragraph",      "children": [        { "type": "text", "value": "Your meals are delivered quickly and securely via " },        { "type": "text", "value": "Planzer,
DPD, DHL or Swiss Post", "bold": true },        { "type": "text", "value": " (among others), directly to the address of your choice." }      ]    },    {      "type": "paragraph",      "children": [        { "type": "text", "value": "📅 " },        { "type": "text", "value": "When will I receive my order?", "bold": true }      ]    },    {      "type": "paragraph",      "children": [        { "type": "text", "value": "You can choose the " },        { "type": "text", "value": "delivery date ", "bold": true },        { "type": "text", "value": "at checkout." }      ]    },    {      "listType": "unordered",      "type": "list",      "children": [        {          "type": "list-item",          "children": [            { "type": "text", "value": "Orders placed Monday to Friday", "bold": true },            { "type": "text", "value": " → Delivery " },            { "type": "text", "value": "J+2 ", "bold": true },            { "type": "text", "value": "possible." }          ]        },        {          "type": "list-item",          "children": [            { "type": "text", "value": "Orders placed Saturday to Sunday", "bold": true },            { "type": "text", "value": " → Delivery from " },            { "type": "text", "value": "the following Tuesday", "bold": true },            { "type": "text", "value": "." }          ]        }      ]    },    {      "type": "paragraph",      "children": [        { "type": "text", "value": "Selecting a precise time slot is not yet available, but we're working on it! 🫡" }      ]    },    {      "type": "paragraph",      "children": [        { "type": "text", "value": "💰 " },        { "type": "text", "value": "What are the delivery fees?", "bold": true }      ]    },    {      "type": "paragraph",      "children": [        { "type": "text", "value": "Our fees are progressive and " },        { "type": "text", "value": "free for orders over CHF 150.- ", "bold": true },        { "type": "text", "value": "!" }      ]    },    {      "type": "paragraph",      "children": [        { "type": "text", "value": "Examples :" }      ]    },    {      "listType": "unordered",      "type": "list",      "children": [        {          "type": "list-item",          "children": [            { "type": "text", "value": "CHF 10.50", "bold": true },            { "type": "text", "value": " for orders between " },            { "type": "text", "value": "CHF 65.- and CHF79.-", "bold": true }          ]        },        {          "type": "list-item",          "children": [            { "type": "text", "value": "CHF 9.90", "bold": true },            { "type": "text", "value": " for orders between " },            { "type": "text", "value": "CHF 80.- and CHF105.-", "bold": true }          ]        }      ]    },    {      "type": "paragraph",      "children": [        { "type": "text", "value": "
📦 " },        { "type": "text", "value": "What happens if I’m not home?", "bold": true }      ]    },    {      "type": "paragraph",      "children": [        { "type": "text", "value": "No worries! 😊 " }      ]    },    {      "type": "paragraph",      "children": [        { "type": "text", "value": "By default, our carriers leave your package at the safest and most convenient location (lobby, under the mailboxes…). " }      ]    },    {      "type": "paragraph",      "children": [        { "type": "text", "value": "Your order is well protected with an insulated package that ensures its freshness until your return.", "bold": true }      ]    },    {      "type": "paragraph",      "children": [        { "type": "text", "value": "✍️ " },        { "type": "text", "value": "Can I request a hand delivery?", "bold": true }      ]    },    {      "type": "paragraph",      "children": [        { "type": "text", "value": "Yes! " }      ]    },    {      "type": "paragraph",      "children": [        { "type": "text", "value": "Select the option " },        { "type": "text", "value": "“Signature upon delivery”", "bold": true },        { "type": "text", "value": " at checkout. This option is especially useful if you have mobility or handling issues. " },        { "type": "text", "value": "Please note, you must be present at the time of delivery ", "bold": true },        { "type": "text", "value": "(inevitably 😅)." }      ]    },    {      "type": "paragraph",      "children": [        { "type": "text", "value": "🛡 " },        { "type": "text", "value": "What should I do in case of delivery delays?", "bold": true }      ]    },    {      "type": "paragraph",      "children": [        { "type": "text", "value": "We do our best to ensure your order arrives on time. But if logistical issues occur, don't panic:" }      ]    },    {      "listType": "unordered",      "type": "list",      "children": [        {          "type": "list-item",          "children": [            { "type": "text", "value": "If your delivery is delayed by more than 24h (J+2), we will refund you in full ", "bold": true },            { "type": "text", "value": "upon request" },            { "type": "text", "value": ".", "bold": true }          ]        },        {          "type": "list-item",          "children": [            { "type": "text", "value": "Your order is protected by its ", "bold": false },            { "type": "text", "value": "insulated packaging ", "bold": true },            { "type": "text", "value": "and remains fresh even in case of delivery delays." }          ]        },        {          "type": "list-item",          "children": [            { "type": "text", "value": "If you have a question, write to us at " },            {              "type": "link",              "url": "mailto:bienbonjour@bienbon.ch",              "title": "bienbonjour@bienbon.ch",              "children": [                { "type": "text", "value": "bienbonjour@bienbon.ch", "bold": true }              ]            },            { "type": "text", "value": " " , "bold": true },            { "type": "text", "value": "and we will find a solution together." }          ]        }      ]    },    {      "type": "paragraph",      "children": [        { "type": "text", "value": "
❄️ " },        { "type": "text", "value": "How long can I keep my meals after delivery?", "bold": true }      ]    },    {      "type": "paragraph",      "children": [        { "type": "text", "value": "Our meals can be kept for" },        { "type": "text", "value": " several months", "bold": true },        { "type": "text", "value": " in the refrigerator. You can enjoy them whenever you like, without any rush! 🎉" }      ]    }  ]}

Question 3

Can I pick up my food on site?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Of course you can!","bold":true},{"type":"text","value":" 🎉 If you prefer "},{"type":"text","value":"pick up your dishes directly from us","bold":true},{"type":"text","value":"it's quick and easy:"}]},{"type":"paragraph","children":[{"type":"text","value":"1️⃣ "},{"type":"text","value":"Select "Pick up on site","bold":true},{"type":"text","value":" when validating your basket.
2️⃣ "},{"type":"text","value":"Choose date and time slot","bold":true},{"type":"text","value":" that suits you.
3️⃣ "},{"type":"text","value":"Confirm your order","bold":true},{"type":"text","value":" and complete payment."}]},{"type":"paragraph","children":[{"type":"text","value":"📩 "},{"type":"text","value":"What's next?","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"You'll receive a "},{"type":"text","value":"confirmation e-mail","bold":true},{"type":"text","value":" with "},{"type":"text","value":"all instructions","bold":true},{"type":"text","value":" so you can pick up your food with complete peace of mind!"}]}]}

Question 4

How to... Open the jars?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Good news: our jars are tightly closed to guarantee the freshness of your dishes... but not so tight that you have to arm-wrestle with them! Here's "},{"type":"text","value":"a few foolproof techniques","bold":true},{"type":"text","value":" to open them without breaking a sweat:"}]},{"type":"paragraph","children":[{"type":"text","value":"💪 "},{"type":"text","value":"The \"brute force\" method (for the daring 💥)","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"If you've got an iron fist (or are looking for an excuse to build up your forearms), grab the jar firmly with one hand, the lid with the other... and "},{"type":"text","value":"turn with determination","bold":true},{"type":"text","value":" !"}]},{"type":"paragraph","children":[{"type":"text","value":"🔪 "},{"type":"text","value":"The \"grandma\" method (or the art of leverage 🧑‍🍳)","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"Take a "},{"type":"text","value":"round-tipped knife","bold":true},{"type":"text","value":"slide it into the gap between the lid and the glass and "},{"type":"text","value":"lever gently","bold":true},{"type":"text","value":". A little \"pop\" and it's open!"}]},{"type":"paragraph","children":[{"type":"text","value":"🔨 "},{"type":"text","value":"The \"shock\" method (when diplomacy fails) 😆)","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"If your work surface (or board) is safe, "},{"type":"text","value":"gently tap the lid on the surface","bold":true},{"type":"text","value":". The air will permeate, a little \"pop\" will be heard, and "},{"type":"text","value":"your jar opens as if by magic","bold":true},{"type":"text","value":" !"}]},{"type":"paragraph","children":[{"type":"text","value":"📢 "},{"type":"text","value":"Do you have another secret technique?","bold":true}]},{"type":"paragraph","children":[{"type":"text","value":"We love pro tips! Share your best methods with us. 😉"}]}]}

Composition

Ingredients	Origins	%
Wheat flour T55	Switzerland	18%
Oat flakes	Switzerland	18%
Dark chocolate	Switzerland	17%
Butter at 82% fat	Switzerland	17%
White sugar	Switzerland	12%
Brown sugar	Switzerland	9%
Egg	Switzerland	8%
Baking soda	Switzerland	<1%
White Salt	Switzerland	<1%





















Macro-nutrients	50g	250g
Calories	228kcal	1 138kcal
Fats	12g	61g
- Saturated fatty acids	3g	14g
Carbohydrates	25g	124g
- Sugar	12g	61g
Proteins	4g	18g
Dietary fibre	2g	12g
Salt	0g	0g

Micro-nutrients	50g	250g
Calcium	22mg	112mg
Copper	0mg	1mg
Iron	2mg	8mg
Magnesium	35mg	174mg
Potassium	133mg	666mg
Zinc	1mg	3mg
Omega 3	0g	0g
Vitamin A	10µg	48µg
Vitamin C	0mg	0mg

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Oatmeal cookies & dark chocolate chips (x5)